SMS / Text Messaging Terms

Effective Date: September 8, 2026

Gen Sparkle Co. (“Gen Sparkle Co.,” “we,” “us,” or “our”) provides text messaging communications to customers and individuals who voluntarily provide their mobile telephone number and consent to receive SMS messages from us.

These SMS / Text Messaging Terms explain how Gen Sparkle Co. uses text messaging and the terms applicable to individuals who opt in to receive SMS communications.

1. Types of SMS Messages

If you provide your mobile phone number and separately opt in to receive text messages, Gen Sparkle Co. may send you SMS messages related to:

Service inquiries
Quote and estimate requests
Appointment confirmations
Appointment reminders
Scheduling and rescheduling
Service updates
Customer service
Follow-up regarding requested services
Other communications directly related to services you have requested

If you separately provide the required consent to receive marketing messages, Gen Sparkle Co. may also send promotional or marketing text messages.

2. SMS Consent

By checking an SMS consent checkbox, submitting an SMS opt-in form, or otherwise affirmatively opting in to receive text messages, you expressly consent to receive SMS messages from Gen Sparkle Co. at the mobile number you provide.

Consent to receive SMS messages is not a condition of purchasing any goods or services.

You may request information, obtain a quote, schedule services, or purchase services without consenting to receive marketing text messages.

SMS consent is separate from acceptance of these Terms of Service and is provided voluntarily.

3. Message Frequency

Message frequency varies based on your interactions with Gen Sparkle Co., including inquiries, appointments, scheduling, requested services, and other customer communications.

The number of messages you receive will depend on the services or communications you request and the preferences you select.

4. Message and Data Rates

Message and data rates may apply.

Your mobile carrier may charge you for SMS or MMS messages according to your wireless plan.

Gen Sparkle Co. is not responsible for any charges imposed by your mobile carrier or wireless service provider.

5. How to Opt Out

You may stop receiving SMS messages from Gen Sparkle Co. at any time by replying STOP to any SMS message from us.

After you send STOP, you may receive one final message confirming that your request has been processed. You will not receive additional SMS messages from us unless you provide consent again, except where otherwise permitted or required by law.

6. Help

For assistance with SMS communications, reply HELP to any message from Gen Sparkle Co.

You may also contact us directly using the contact information provided below.

7. Changes to Your Phone Number

If you change or deactivate the mobile telephone number associated with your SMS consent, please notify Gen Sparkle Co. or update your contact information as appropriate.

You are responsible for ensuring that the mobile number you provide belongs to you or that you are authorized to provide consent for that number.

8. Privacy and Mobile Information

Gen Sparkle Co. respects the privacy of individuals who provide their contact information.

We do not sell or share mobile phone numbers or SMS opt-in information with third parties or affiliates for their own marketing or promotional purposes.

Mobile information and SMS consent information may be shared with service providers that assist Gen Sparkle Co. with business operations and communications, including telecommunications, messaging, scheduling, customer relationship management, and other services necessary to send requested communications on our behalf.

Such providers may process this information only as necessary to provide their services to Gen Sparkle Co., subject to applicable agreements and privacy requirements.

For additional information about how Gen Sparkle Co. collects, uses, and protects personal information, please review our Privacy Policy: https://gensparkle.com/privacy-policy/

9. SMS Consent Records

When you opt in to receive SMS communications, Gen Sparkle Co. may maintain records of your consent, including information such as the telephone number provided, the method of consent, the date and time of consent, and other information reasonably necessary to document and manage your SMS preferences.

10. Supported Carriers

SMS availability may depend on your mobile carrier and network.

Gen Sparkle Co. does not guarantee that SMS messages will be delivered successfully or immediately in all circumstances.

Carrier filtering, network availability, device settings, geographic limitations, or other factors outside our control may affect message delivery.

11. No Emergency Service

SMS communications from Gen Sparkle Co. are intended for ordinary business and customer-service communications.

Our SMS service is not an emergency service and should not be used to contact emergency services. For emergencies, contact the appropriate emergency service directly.

12. Third-Party Messaging Providers

Gen Sparkle Co. may use third-party telecommunications, messaging, scheduling, customer relationship management, or technology providers to deliver SMS communications.

These providers may process information on behalf of Gen Sparkle Co. as necessary to provide messaging services. Third-party providers may have their own terms and privacy policies governing their services.

13. Marketing Messages

Where Gen Sparkle Co. sends promotional or marketing SMS messages, such messages will be sent only where the required consent has been obtained.

Marketing SMS consent is voluntary and is not required to purchase services from Gen Sparkle Co.

You may withdraw your consent to marketing SMS messages at any time by replying STOP.

14. Changes to These SMS Terms

Gen Sparkle Co. may update these SMS / Text Messaging Terms from time to time. When changes are made, the revised version will be posted on this page and the “Effective Date” will be updated.

15. Contact Us

For questions regarding these SMS / Text Messaging Terms or SMS communications, contact:

Gen Sparkle Co.
4101 Dublin Blvd, Ste F – 1115
Dublin, CA 94568-4603
United States

Phone: +1 (925) 476-2125
Email: gensparkleco@gmail.com
Website: https://gensparkle.com/